These two chapters discussed the complications that might arose between a team of web developers. During the times of creation, each team member has a different point of view, or belief on what works, and what doesn't. What we all need to understand is that no user is the same. Each user is unique. What the web site creators need to understand is what is important, "does our website create a good experience?" Also ask yourself, "is this easy to use?" Don't worry so much about the aesthetics. The most important things to remember when creating a website is testing. Test, test, and TEST! Testing will reveal so many things that you yourself would not have been able to recognize. Probably because of how often you've been working on this project. Bringing in someone with fresh eyes will show you things that need to be fixed and what already works well. Usability tests are necessary to see if the user understands (a) what they are doing and (b) try to complete a typical task. Testing is important, and should not be neglected. Krug says to test early and often! Testing will inform your judgement on your site throughout the entire development process!
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